REFUND POLICY OF DEMAND A DRIVER SHARE SERVICE (DADSS PTY LTD)
Last updated: October 4 2024
Please read this Refund Policy carefully before using DADSS PTY LTD ACN 672 193 136 By proceeding with a booking, you (referred to as “Client,” “you,” or “your”) acknowledge and agree to the following Refund Policy and it constitutes a legal agreement between you, an individual (“you”),and DADSS PTY LTD ACN 672 193 136., an Australian company registered in New South Wales governing your booking through the DADSS App (DADSS PTY LTD ABN 61 672 193 136) (“DADSS,” “we,” “us,” or “our”), you must agree to the Refund Policy set forth below. Upon your execution (electronic or otherwise) of this Agreement, you and DADSS PTY LTD ACN 672 193 136 shall be bound by the Refund Policy set forth below. References herein to “DADSS, DADSS App” shall be taken as a reference to, DADSS PTY LTD ACN 672 193 136 and each of their affiliates.
This Refund Policy (“Policy”) applies to all purchases of services through the DADSS (“DADSS PTY LTD ACN 672 193 136,” “DADSS App,” “we,” “us,” or “our”) application.
1. General
We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and the terms set out in this Refund Policy (“Policy”). Any benefits provided in this Policy are in addition to your rights under the Australian Consumer Law.
Before making a purchase, please read this Policy carefully to understand your rights and what you can expect from us if you are not satisfied with your order.
2. Australian Consumer Law
Under the Australian Consumer Law:
2.1 Consumer Guarantees
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. These guarantees protect you when you buy goods and services from us.
2.2 Major Failures
For major failures with the goods or services, you are entitled to:
- Cancel the purchase
- Receive a refund for the price of the goods or services
- Receive compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us
2.3 Minor Failures
If the failure with the service does not amount to a major failure, you are entitled to:
- A re-supply of the goods or services within a reasonable time
- Cancel the purchase and receive a refund of any price paid
2.4 Precedence of Law
If there is any inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the Australian Competition and Consumer Commission.
3. Cancellation and Change of Mind
In the event that you receive the products or services you have purchased but decide to change your mind, we may, at our discretion, offer you a refund or exchange, provided that:
3.1 Notification Period
- You notify us within 14 days of receipt.
3.2 Conditions for Services
- In the case of services, the services have not already been performed.
3.3 Additional Conditions
- The required service was not provided.
4. Products Damaged During Delivery
If the product you ordered has been damaged during delivery:
4.1 Immediate Action
- Please contact us as soon as possible.
4.2 Return of Damaged Products
- Any damaged product must be returned in the condition in which it was received, along with all packaging and other items received with the damaged product.
4.3 Repair or Replacement
- We will arrange to repair or collect the damaged product and replace it with an equivalent product, or refund it, provided that you contact us within 7 days from the date of receiving the product.
5. Exceptions
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement, or refund for a product or service purchased by you if:
5.1 Misuse
- You misused the product in a way that caused the problem.
5.2 Pre-existing Problems
- You knew or were made aware of the problems with the product or service before purchasing it.
5.3 Alterations Against Advice
- You requested the service to be done in a certain manner, asked for alterations to a product against our advice, or were unclear about what you wanted.
5.4 Other Exceptions
- Any other exceptions that apply under the Australian Consumer Law.
6. Shipping Costs for Returns
6.1 Consumer Guarantees Compliance
If a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we will bear the cost of shipping the returned product back to us and any cost of shipping a replacement product to you.
6.2 Responsibility for Return Shipping
If the returned product can easily be shipped or returned, you are responsible for organizing its return to us.
6.3 Reimbursement for Eligible Returns
If the returned product is eligible for a repair, replacement, or refund under this Policy (including under the Australian Consumer Law), we will reimburse you for reasonable postage, shipping, or transportation costs.
6.4 Handling Large or Difficult Returns
If the returned product is too large, too heavy, or otherwise too difficult to return, and is eligible for a repair, replacement, or refund under this Policy, we will arrange and bear the cost of postage, shipping, transportation, or collection of the returned product.
6.5 Ineligible Returns
If we arrange and pay for the inspection, postage, shipping, transportation, or collection of a returned product, and it turns out not to be eligible for a repair, replacement, or refund under this Policy, you will be required to pay the costs associated with the returned product.
7. Response Time
We aim to process any requests for repairs, replacements, or refunds within 10 days of receipt.
8. How to Return Products
8.1 Contact Information
- You can contact us using the email provided below to discuss a return.
8.2 Refund Method
- Unless otherwise defined at our sole discretion, we will issue all refunds in the same form as the original purchase or to the same account or credit card used for the original purchase.
8.3 Eligibility Requirements
- To be eligible for a refund, repair, or replacement, you must provide proof of purchase.
- You may be required to provide government-issued identification to qualify for a refund, repair, or replacement.
9. Contact Us
If you wish to speak to us about this Policy or any refund, repairs, or replacements, please contact us at:
Email: info@dadss.com.au
Phone: 02 83864932
Definitions
“Consumer” refers to an individual who acquires goods or services that are not intended for commercial purposes.
“Major Failure” is a failure that would have stopped someone from buying the product or service if they had known about it.
“Australian Consumer Law” refers to the national law that provides consumer protections and is found in the Competition and Consumer Act 2010.
Governing Law
This Policy is governed by the laws of Australia and any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Australia.