Last updated: October 4 2024
Please read this Refund Policy carefully before using DADSS PTY LTD ACN 672 193 136 By proceeding with a booking, you (referred to as “Client,” “you,” or “your”) acknowledge and agree to the following Refund Policy and it constitutes a legal agreement between you, an individual (“you”),and DADSS PTY LTD ACN 672 193 136., an Australian company registered in New South Wales governing your booking through the DADSS App (DADSS PTY LTD ABN 61 672 193 136) (“DADSS,” “we,” “us,” or “our”), you must agree to the Refund Policy set forth below. Upon your execution (electronic or otherwise) of this Agreement, you and DADSS PTY LTD ACN 672 193 136 shall be bound by the Refund Policy set forth below. References herein to “DADSS, DADSS App” shall be taken as a reference to, DADSS PTY LTD ACN 672 193 136 and each of their affiliates.
This Refund Policy (“Policy”) applies to all purchases of services through the DADSS (“DADSS PTY LTD ACN 672 193 136,” “DADSS App,” “we,” “us,” or “our”) application.
We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and the terms set out in this Refund Policy (“Policy”). Any benefits provided in this Policy are in addition to your rights under the Australian Consumer Law.
Before making a purchase, please read this Policy carefully to understand your rights and what you can expect from us if you are not satisfied with your order.
Under the Australian Consumer Law:
2.1 Consumer Guarantees
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. These guarantees protect you when you buy goods and services from us.
2.2 Major Failures
For major failures with the goods or services, you are entitled to:
2.3 Minor Failures
If the failure with the service does not amount to a major failure, you are entitled to:
2.4 Precedence of Law
If there is any inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the Australian Competition and Consumer Commission.
In the event that you receive the products or services you have purchased but decide to change your mind, we may, at our discretion, offer you a refund or exchange, provided that:
3.1 Notification Period
3.2 Conditions for Services
3.3 Additional Conditions
If the product you ordered has been damaged during delivery:
4.1 Immediate Action
4.2 Return of Damaged Products
4.3 Repair or Replacement
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement, or refund for a product or service purchased by you if:
5.1 Misuse
5.2 Pre-existing Problems
5.3 Alterations Against Advice
5.4 Other Exceptions
6.1 Consumer Guarantees Compliance
If a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we will bear the cost of shipping the returned product back to us and any cost of shipping a replacement product to you.
6.2 Responsibility for Return Shipping
If the returned product can easily be shipped or returned, you are responsible for organizing its return to us.
6.3 Reimbursement for Eligible Returns
If the returned product is eligible for a repair, replacement, or refund under this Policy (including under the Australian Consumer Law), we will reimburse you for reasonable postage, shipping, or transportation costs.
6.4 Handling Large or Difficult Returns
If the returned product is too large, too heavy, or otherwise too difficult to return, and is eligible for a repair, replacement, or refund under this Policy, we will arrange and bear the cost of postage, shipping, transportation, or collection of the returned product.
6.5 Ineligible Returns
If we arrange and pay for the inspection, postage, shipping, transportation, or collection of a returned product, and it turns out not to be eligible for a repair, replacement, or refund under this Policy, you will be required to pay the costs associated with the returned product.
We aim to process any requests for repairs, replacements, or refunds within 10 days of receipt.
8.1 Contact Information
8.2 Refund Method
8.3 Eligibility Requirements
If you wish to speak to us about this Policy or any refund, repairs, or replacements, please contact us at:
Email: info@dadss.com.au
Address: [Insert Physical Address, if applicable]
Phone: [Insert Contact Number, if applicable]
Definitions
“Consumer” refers to an individual who acquires goods or services that are not intended for commercial purposes.
“Major Failure” is a failure that would have stopped someone from buying the product or service if they had known about it.
“Australian Consumer Law” refers to the national law that provides consumer protections and is found in the Competition and Consumer Act 2010.
Governing Law
This Policy is governed by the laws of Australia and any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Australia.
